Error Message: “Failed to get access to path.”
In some cases, Mylio may display that it is unable to get access to a specific file path. This happens when Mylio does not have permission to access a set of files or folder that it is referencing....
View ArticleTroubleshooting: Importing Apple Photos, iPhoto or Aperture Libraries to a...
If you’re an iPhoto, Photos or Aperture user and transitioning to Mylio, you may find that you do not have enough space on your internal drive to fully import your library. Since Mylio requires that...
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Mylio Certification
Congratulations on becoming Mylio Certified. We are excited to have you represent Mylio to your clients and be part of the Mylio Family. Being Mylio Certified should not only instill confidence in...
View ArticleTroubleshooting: Windows Firewall Prohibiting Mylio From Syncing
Some Windows users may run into issues that prevent them from syncing between devices. Often, this is due to Windows Firewall not allowing traffic from Mylio to communicate with other local devices....
View ArticleNo Sound on Video Playback
Mylio for iOS uses iOS’s built-in video player when playing back synced videos within Mylio. The system video player obeys the Ringer/Mute switch on the side of the iPhone (or in the Control Center for...
View ArticleTroubleshooting: Videos have thumbnails for unrelated media
In managing your library, Mylio will stack files that are in the same folder. This is great when a RAW image has a JPG associated with it as Mylio will display these two photos as one picture. However,...
View ArticleTroubleshooting: HEIF and HEVF (Apple’s High Efficiency Formats)
Mylio supports the importing and syncing of Apple’s High-Efficiency Image Files (HEIF) and High-Efficiency Video Files (HEVF) on iOS devices that are running iOS11 and Mylio 2.4 (4212) and newer as...
View ArticleKnown Issue: Search modifiers may not return expected results
In some instances, search modifiers may not result in the expected search criteria being met. We are aware of multiple issues surrounding search modifiers and are looking into resolutions. Known issues...
View ArticleUpdating Mylio
In some instances, you may be required to manually update your Mylio client. Updating Mylio is an easy process that will not result in any data loss. Please see your operating system below to learn...
View ArticleError Message: C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtensions… is...
Windows 10 may display the error message… “C:\Program Files\WindowsApps\Microsoft.HEVCVideoExtension_1.0.2512.0_x64_8wekyb3d8bbwe\x64\hevcdecoder_store.dll is either not designed to run on Windows or...
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The Library Statistics Menu
Mylio’s Library Statistics tools are a great way to see in-depth information about your library health and content. The Library Statistics tool can show you an assorted array of information, including:...
View ArticleMylio for iOS Taking Up Large Amount of iCloud Space
With iCloud, Apple allows you to protect your Mylio application, including Previews and Thumbnails, directly to the cloud. This is helpful if your iOS device is lost or stolen. However, doing so may...
View ArticleKnown Issue: Red Triangle On Folder of iOS Devices
In some instances, Mylio may display a red triangle in the top corner of all folders in your library. In these cases, if no action has been taken (such as trying to delete all folders), then this error...
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Understanding the Dashboard
Mylio’s Dashboard is a simple yet powerful tool that allows you to see the status of all of your devices at a single glance and view any recent notifications from Mylio. Notifications that require...
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Store Mylio on an SD Card on Android Devices
Mylio for Android allows you to store your full Mylio application and library on an SD card, giving you the freedom to carry all of your memories around with you wherever you go. Here is how: Open...
View ArticleError Message: “Too many folders”
In some cases, Mylio may stop syncing if an unexpected number of folders are in the Mylio Library or there are a very high number of root folders. Generally, this happens when a folder that is not...
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What’s New in Mylio?
Gather your friends and family to explore a new world of photo organization with Mylio. The world may look familiar – it is earth! With your pictures on it! Check out and show off the brand new Map...
View ArticleTroubleshooting: Mylio Utilizes More Storage Than Expected on Android SD Card
If you are utilizing an Android SD card to store your Mylio Library, you may see unexpected storage use of the SD card when syncing Thumbnails. This is due to SD Cards being formatted by the factory in...
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Troubleshooting: Understanding Mylio’s Support Options
Mylio’s Support Options will help you troubleshoot Mylio in the event that something is not working as expected. The Support Options can be opened in multiple ways: Support Options will automatically...
View ArticleTroubleshooting: Corrupt or Unsupported Files
In some cases, Mylio may report that images being imported or corrupt or unsupported. While this may happen for a variety of reasons, it is important to understand if the issue is Mylio related or file...
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